Customer information

Refund/Cancellation/Delivery Policy

  • You will be able to access your SocialBro account as soon as we receive your payment. You will receive a welcome email from us with the link to your account.
  • SocialBro does not store credit card details nor do we share customer details with any 3rd parties.
  • You can always upgrade or downgrade your Pro account at any time. If you upgrade or downgrade you will be reimbursed the proportion of the remaining time of the month and charged the new plan from this date forward.
  • You are charged monthly and you can cancel at any time. If you cancel before the end of a billing period, you’ll retain access until that billing period is over, but you will not be reimbursed.
  • You are charged monthly and you can cancel at any time at https://dashboard.socialbro.com with your credentials. If you cancel before the end of a billing period, you’ll retain access until that billing period is over, but you will not be reimbursed.
  • We will never charge you automatically for additional social contacts or other extra features added to your plan. Before taking any action on changing your current subscription, we will ask for your permission.

Product/Service price list

  • BASIC Plan
    • $ 13.95/month
    • Up to 20,000 Social Contacts
    • 2 Twitter accounts
    • Best time to tweet report based on 500 users
    • 1 Collaborator (you)
  • PROFESSIONAL Plan
    • $ 39/month
    • Up to 50,000 Social Contacts
    • 10 Twitter accounts
    • Best time to tweet report based on 1,000 user
    • 3 Collaborators (you + 2)
    • DM Campaigns
  • BUSINESS Plan
    • $149/month
    • Up to 200,000 Social Contacts
    • 30 Twitter accounts
    • Best time to tweet report based on 5,000 users
    • 5 Collaborators (you + 5)
    • DM Campaigns
  • CUSTOMIZED Plan
    • For specific requirements
    • Custom number of Social Contacts
    • Custom number of accounts and sources
    • Customized best time to tweet

Monthly charge for additional social contacts

  • From 20,000 to 50,000 social contacts: $0.80 each extra 1000 social contacts
  • From 50,000 to 200,000 social contacts: $0.70 each extra 1000 social contacts
  • More than 200,000 social contacts: $0.60 each extra 1000 social contacts

Customer Service Information

Phone Number: +442081440306 Postal Address: 9th Floor, 107 Cheapside, London, EC2V6DN, United Kingdom

Email: sales@socialbro.com