How to use the ‘Whitelist’ and ‘Blacklist’ functions

When using Twitter for business, who you are following is extremely important. The Twitter users you follow should be made up of clients, customers, influential people, thought leaders important to your industry, and so on. Though following users seems very simple, it’s important to follow the right people to build a high quality Twitter community. Following users helps build a relationship that could be damaged by a number of things, one of which being accidentally unfollowing them. 

When unfollowing a large amount of people at once, you could accidentally select one of these important users by mistake. Luckily with SocialBro’s Whitelist feature, you can protect them by adding them to a whitelist to prevent following these users accidentally.

Similarly there is also a Blacklist to prevent you from following users who you do not wish to, such as those you have already unfollowed or those users who have automatically followed then unfollowed you. 
 
 
How to add people to your whitelist

1. Think about which Twitter users you want to add to your whitelist, for example:

  • Influential people you are following
  • Clients
  • Thought leaders

To select the influential people you are following, use the widget on your dashboard:
 
 
Screen Shot 2015-02-03 at 17.47.41
 
 
To use a tag you have already created e.g. for customers or clients, select the tag from the tag menu:
 
 
ug tags
 
 
To select a group of users from a list or to import clients from a text file, select ‘Your Twitter lists’, ‘Other Twitter lists’ or ‘Text file’ from the Tools section via the top navigation bar. Then select/enter the name of a list, or locate the text file on your computer (making sure it has one Twitter handle per line).
 
 
Screen_Shot_2015-02-03_at_17_51_26
 
 
You can also filter within your community. For example, to find potential customers, and so on.
 
 
2. When you have the desired users on your community area, either drag and drop a box over multiple users or select individually.
 
 
ug selecting
 
 
3. Select ‘Add to whitelist’ from the bottom navigation bar.
 
 
SocialBro_-_Browse_your_Twitter_Community
 
 
You will then see a padlock icon on these users’ profiles.
 
 
whitelist padlock
 
 
4. Now, when in Follow Mode you can see which users are on your whitelist and cannot be unfollowed
 
 
follow mode whitelist
 
 
To remove users from your whitelist, select the user and then choose ‘Remove from whitelist’ from the bottom navigation bar.
 
 
To add users to your blacklist

1. There could be a number of reasons for wanting to make sure you do not accidentally follow someone including:

  • You have unfollowed them and do not wish to follow them again in the future.
  • They are a spammer.
  • They have automatically followed then unfollowed you.

2. When cleaning up your Twitter community and unfollowing users, you can choose to add them to your blacklist so that you will not accidentally follow them again in future. Either select users individually, or drag and drop a box over multiple users and then select “add to blacklist” from the bottom navigation bar.
 
 
add to blacklist
 
 
3. When looking for users who have automatically followed then unfollowed you in an attempt to increase the size of their community, you can select recent unfollows from your dashboard and then repeat step 2.
 
 
recent unfollows widget
 
 
4. You can also look for people who have unfollowed you in the past by selecting recent unfollows from the dashboard and then using the calendar on the top right to select the desired time span, e.g people who have unfollowed you in the past 2 weeks.
 
 
ug recent unfollows
 
 
To remove users from your blacklist select the user and then choose “Remove from blacklist” from the bottom navigation bar.

The following symbol will appear in the profiles of the users in your blacklist:
 
 
ug blacklist
 
 
You can view the members of your whitelist and blacklist at any time by selecting them from the “criteria” drop down menu.
 
 
ug whitelist criteria
 
 
Go to the next section – How to track your engagements on Twitter using SocialBro